Refund & Cancellation Policy

Introduction

At FairDrive Technologies Private Limited, we strive to provide seamless services. This policy explains our approach to refunds and cancellations for both passengers and drivers.

Subscription Refunds (Drivers)

• Subscriptions are prepaid and non-refundable.
• Refunds are not provided for unused subscription periods or early cancellations.

Ride Cancellations (Passengers)

• Passenger-Initiated Cancellations:
  • If a passenger cancels a ride after confirmation, a cancellation fee may apply.
  • Cancellation fees are calculated based on the time of cancellation and driver allocation status.
• Driver-Initiated Cancellations:
  • If a driver cancels a ride, passengers will receive a full refund of any advance payments.

No-Show Policy

• If a passenger or driver fails to show up at the designated location within the specified time, the ride may be marked as a no-show.
• For passenger no-shows, the fare amount may not be refunded.

Refund Process

• Refunds, where applicable, will be processed to the original payment method within 7-10 business days.
• In case of disputes, users are requested to contact us at helpdesk@fairdrive.com.bd for resolution.

Exceptions

• Refunds will not be provided for issues beyond FairDrive’s control, such as weather, traffic delays, or technical problems caused by third-party services.

Contact Information

For any questions or refund requests, please contact us:

• Email: helpdesk@fairdrive.com.bd
• Address: FairDrive Technologies Private Limited
  House-163, Lane-1, Baridhara DOHS, Dhaka 1206, Bangladesh